Terms & Conditions
All goods are supplied on a ‘cash on delivery’ basis except where credit account facilities have been specifically approved.
Full details of our trading terms and conditions are available to download.
Returns Procedure.
All returned goods must have a Goods Credit Note issued by telesales. Drivers are not permitted to collect any goods from customers without a Goods Credit Note.
Telesales will ask for the following information before issuing a Goods Credit Note.
- Invoice number goods have been booked out on.
- Product Code/ Description.
- Quantity.
- Use by Date.
- Are the goods in supplied condition and original packaging?
- Reason for return?
All damages must be reported within 12 hours from time of delivery or returned with driver upon delivery which the goods have been invoiced.
Any goods that are not required by customer must be returned within 48 hours from time of delivery. We are unable to except any returns outside 48 hours.
No cash can be refunded by drivers.
All Invoices/delivery notes signed by customer upon delivery will be taken as confirmation that all goods are present and in good condition. No credit will be raised if any issues arise at a later date.